Getting Support

The first step in getting support is contacting us.  A member of our support team will talk with you to determine the nature of the problem.

On-Site Support

If the problem requires on-site support, a technician will be dispatched to your location as soon as possible.  There's no travel charge, after-hours charge, or other hidden fees and you won't be charged if we can't fix it!

Live Remote Assistance

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.  If you need support now this is your best option.



Click here to get started

How It Works

Step 1:Once you are on the phone with a member of our support team, you will be directed to the remote support tool page to initiate the screen-sharing session.  Simply fill out the fields shown and click the Start Session icon.
Step 2:You are prompted to download a small virus-free plug-in.  Click Run, Open, or Yes when prompted (varies by OS).
Step 3:With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
I think certifications are a great way to establish a base level of knowledge in a potential employee or vendor. Because of this I have my Microsoft certification as well as one from Kerio, and I'm working on more.

I don't feel, however, that a certification alone says "I'm an expert." Over 11 years of professional experience is the qualification that matters the most to my clients and partners.

Jason Slaughter
P: 704.719.1730
F: 866.441.2156